Introduction
Find Sukoon ("we", "us", "our") connects people with listeners, coaches, and community spaces built for the realities of being Indian today. This policy describes how we collect, use, share, and protect your personal information when you visit our website, book a call, join a circle, or talk with a listener.
By using Find Sukoon, you agree to the practices described here. If you don't agree, please don't use the service — or reach out to us with questions before you do.
Information we collect
We collect only what's needed to match you well and keep the space safe.
| Category | Examples |
|---|---|
| Account details | Name, email, phone number, preferred language |
| Matching preferences | The pillar you're seeking support in, pace, gender preference for your listener |
| Session content | Chat messages, call notes, and recordings, only where you've explicitly consented |
| Usage data | Pages visited, device type, approximate location, referral source |
| Payment details | Handled by our payment processor — we never store full card numbers |
How we use your information
- To match you with a listener or coach suited to your language, situation, and pace
- To run the discovery call, community circles, and the 7-day resilience challenge
- To improve how we match and support people, using anonymised patterns — never individual session content
- To send you things you've asked for: reminders, follow-ups, circle updates
- To keep the platform safe, including detecting misuse or harm to you or others
We do not use your session conversations to train external AI models, and we do not sell your data to advertisers.
Conversations & sessions
What you tell a listener is treated as confidential. Chat threads and call notes are visible only to you, your listener, and a small trust & safety team who may review flagged content for quality and safety — never for marketing.
Recordings are only kept when you opt in, and you can request deletion of a recording at any time from your account settings.
Data security
We encrypt data in transit and at rest, restrict internal access on a need-to-know basis, and run regular security reviews. No system is perfectly unbreakable, so if something ever goes wrong, we'll tell you promptly and clearly, along with what we're doing about it.
Retention
We keep account details for as long as your account is active. Session content is retained only as long as it's useful to continue your care with the same listener, or as required by law, after which it's deleted or anonymised. You can request earlier deletion at any time.
Your rights
- Access — request a copy of the personal data we hold about you
- Correction — fix anything that's inaccurate or outdated
- Deletion — ask us to delete your account and associated data
- Portability — receive your data in a portable format
- Withdraw consent — opt out of recordings, community directories, or marketing messages at any time
To exercise any of these, write to us using the contact details below. We aim to respond within 30 days.
Children's privacy
Find Sukoon is built for adults navigating career, language, and emotional wellbeing. Our services are not directed at children under 18, and we don't knowingly collect data from them. If you believe a minor has used the platform, please contact us and we'll remove the account.
International users
Find Sukoon is built primarily for people in India and the Indian diaspora. If you access the service from outside India, your information may be processed in India, where data protection standards may differ from your home country.
Changes to this policy
As Find Sukoon grows, this policy may be updated. We'll change the date at the top of this page, and for meaningful changes, we'll let you know directly rather than leaving it to be discovered.
Contact us
Questions about your data?
Reach out any time — a real person reads every message, usually within a couple of days.
privacy@findsukoon.online →